CYBER SECURITY: technologies, processes and practices designed to protect networks, computers, programs and data from attack, damage or unauthorized access. In a recent report from AT&T, 62% of businesses acknowledged they experienced some sort of a cyber attack. In 2016-2019, these incidents have become even more common. For today’s companies, falling victim to one of these attacks is no longer a question of “if” but “when.”
Computer consulting firms are transforming themselves into a true managed services practice with expertise in cyber-security in order to protect clients from the advancing cyber-threats in the wild. Ransomware attacks are so prevalent that all layers are protection is absolutely crucial with a backup and disaster recovery (BDR) solution being the last line of defense.
Today’s data threats don’t discriminate; businesses of all sizes are susceptible to attacks. However, small to medium-sized businesses (SMBs) are often less prepared to deal with security threats than their larger counterparts. The reasons for this vary from business to business, but ultimately it comes down to the fact that SMBs often have less resources to devote to cyber security efforts.
This eBook contains practical advice and easy tips for training employees on cyber security and industry best practices with real-world examples. We also outline the essential solutions designed to help today’s businesses defend against and recover from a cyber security incident. There has never been a better time for this guide!
Today’s employees are connected to the Internet all day every day, communicating with colleagues and stakeholders, sharing critical information and jumping from site to site. With hacking, data breaches and ransomware attacks on the rise, it is essential for all companies to plan for the worst, with mandatory cyber security training for all employees and with the recommended solutions for mitigating the risks.
CYBERSECURITY TRAINING FOR EMPLOYEES
According to over 1,000 IT service providers, the lack of cybersecurity awareness among employees is a leading cause of a successful ransomware attack against an SMB. That being said, employee training is a top component of a successful cybersecurity protection program and most likely the only way to ensure all staff understand the cyber threats they face and, most importantly, what they should look for in order to avoid falling victim to them.
Cyber Scams 101
In 2016, it has been estimated that roughly 80% of U.S. companies have suffered a cyber attack of some kind, with 47% experiencing a “ransomware incident.” At the root of the majority of ransomware attacks is the tactic of social engineering, leveraged by hackers, which involves manipulating a person or persons in order to access corporate systems and private information. Social engineering plays into human nature’s inclination to trust. For cyber criminals, it is the easiest method for obtaining access to a private corporate system. After all, why would they spend the time trying to guess someone’s password when they can simply ask for it themselves? Let’s help employees help themselves. Below is a quick and dirty overview of today’s most common and effective social engineering scams. This is the list to hand employees on their very first day. Why not include it in their “Welcome” packet? If they don’t know these leading hacker tactics, they WILL fall for them.
5 Types of Social Engineering Scams to Know:
Phishing: is the leading tactic leveraged by today’s ransomware hackers, typically delivered in the form of an email, chat, web ad or website designed to impersonate a real system and organization. Often crafted to deliver a sense of urgency and importance, the message within these emails often appears to be from the government or a major corporation and can include logos and branding.
Baiting: similar to phishing, baiting involves offering something enticing to an end user in exchange for private data. The “bait” comes in many forms, both digital, such as a music or movie download, and physical, such as a branded flash drive labeled “Executive Salary Summary Q3 2016” that is left out on a desk for an end user to find. Once the bait is taken, malicious software is delivered directly into the victim’s computer.
Quid Pro Quo: similar to baiting, quid pro quo involves a request for the exchange of private data but for a service. For example, an employee might receive a phone call from the hacker posed as a technology expert offering free IT assistance in exchange for login credentials.
Pretexting: is when a hacker creates a false sense of trust between themselves and the end user by impersonating a co-worker or a figure of authority within the company in order to gain access to private data. For example, a hacker may send an email or a chat message posing as the head of IT Support who needs private data in order to comply with a corporate audit (that isn’t real).
Tailgating: is when an unauthorized person physically follows an employee into a restricted corporate area or system. The most common example of this is when a hacker calls out to an employee to hold a door open for them as they’ve forgotten their RFID card. Another example of tailgating is when a hacker asks an employee to “borrow” a private laptop for a few minutes, during which the criminal is able to quickly steal data or install malicious software.
How to Spot a Cyber Scam
The above image is a prime example of a phishing email used to spread Locky, a common strain of ransomware. To the recipient, the email appears to come from a business partner asking the reader to “see the attached invoice” by clicking on the attached Word doc. Note how harmless this email appears and how easy it would be for a user to absentmindedly open and click, an action that would result in an instant ransomware infection. It happens every single day.
TAKEAWAY: Ensure all employees are wary of any email containing an attachment they aren’t expecting, especially if said attachment is a Microsoft Office file. Before clicking on anything, make sure they confirm with the sender (via phone, text, separate email) what it is before opening or clicking anything.
Above is another example of an email scam, which appears to be an official notice from Amazon.com and lures the reader to click a link rather than an attachment, but with the same business-crippling results. In image 3, note the link appears to direct the reader to a legitimate PayPal web page and yet, when the mouse is hovered over the link, you see that it actually directs to a different site designed to inject malware or illegally collect personal information.
Red flags: Missing sender or recipient information, generic greetings, misspelled email addresses (i.e., firstname.lastname@example.org), and email addresses that don’t match the company name. Any emails that ask the recipient to download a form or macro in order to complete a task are highly suspicious and an employee should NOT click on anything. Instead, report the email to IT immediately.
TAKEAWAY: An email from a retailer is probably suspicious if the recipient has not made recent purchases from said site. Employees who receive this type of email should be instructed NOT to click anything. Instead, they should type the URL into a browser, login to their account and check for notifications there. Report any phishing emails to IT or your MSP and, most importantly, DO NOT CLICK!
SETTING UP A CYBERSECURITY TRAINING PROGRAM
The cyber security training schedule you choose, will be dictated by the specific nature of your business and the systems, software and hardware you leverage. However, a good start would be ensuring that all new employees receive training as part of their orientation and all employees receive training on a bi-annual basis. It is important to have a formalized plan in place to keep security front of mind and employees informed about new threats.
While formal training is important, informal training can be very effective as well. Point staffers to blogs on key security topics, ask them to take an online cyber security quiz, print out and post funny IT security memes around the office, etc. Do whatever it takes to keep people aware and following safe browsing practices. If you don’t have resources to put this type of training together, talk with your IT service provider and see if they can assist with educational materials or plans.
ESSENTIAL CYBERSECURITY SOLUTIONS FOR SMBS
Here’s one thing the cybersecurity world can agree on: there is no single product available today that will solve all of your cybersecurity problems. In today’s world, it takes many technologies and processes to provide comprehensive risk and security management. Instead, SMBs should continually be checking their systems for vulnerabilities, learning about new threats, thinking like attackers and adjusting their defenses as needed.
Must–Have Solutions for Cyber Protection: Layered Security
AntiVirus Software: Cybersecurity technology starts with antivirus software. Antivirus, as its name implies, is designed to detect, block, and remove viruses and malware. Modern antivirus software can protect against ransomware, keyloggers, backdoors, rootkits, 10 trojan horses, worms, adware, and spyware. Some products are designed to detect other threats, such as malicious URLs, phishing attacks, social engineering techniques, identity theft, and distributed denial-of-service (DDoS) attacks.
Firewalls: A network firewall is also essential. Firewalls are designed to monitor incoming and outgoing network traffic based on a set of configurable rules—separating your secure internal network from the Internet, which is not considered secure. Firewalls are typically deployed as an appliance on your network and in many cases offer additional functionality, such as virtual private network (VPN) for remote workers.
Patch Management: Patch management is an important consideration as well. Cyber criminals design their attacks around vulnerabilities in popular software products such as Microsoft Office or Adobe Flash Player. As vulnerabilities are exploited, software vendors issue updates to address them. As such, using outdated versions of software products can expose your business to security risks. There are a variety of solutions available that can automate patch management.
Password Management: Recent studies have reported that weak passwords are at the heart of the rise in cyber theft, causing 76% of data breaches. To mitigate this risk, businesses should adopt password management solutions for all employees. Many people have a document that contains all of their password information in one easily accessible file—this is unsafe and unnecessary. There are many password management apps available today. These tools allow users keep track of all your passwords, and if any of your accounts are compromised you can change all of your passwords quickly. Encryption is also an important consideration. Encrypting hard drives ensures that data will be completely inaccessible, for example if a laptop is stolen.
These measures protect against a wide array of cyber attacks. However, because threats like ransomware are always evolving, security solutions are just one part of an effective defense strategy. You also need solutions in place that enable you to return to operations quickly if you do suffer a cyber attack. Data protection technologies are an essential second layer of defense against cyber crime.
The #1 Solution for Cybersecurity Protection:
Backup and Recovery: Taking frequent backups of all data considered critical to your business is critical. The exact frequency of backups will vary based on your business’ specific needs. Traditionally, most businesses took a daily backup, and for some businesses this may still be suitable. However, today’s backup products are designed to make incremental copies of data throughout the day to minimize data loss. When it comes to protecting against cyber attacks, solutions that back up regularly allow you to restore data to a point in time before the breach occurred without losing all of the data created since the previous night’s backup.
Some data protection products can take image-based backups that are stored in a virtual machine format—essentially a snapshot of the data, applications, and operating system. This allows users to run applications from the backup copy. This functionality is typically referred to as instant recovery or recovery-in-place. Datto’s version of this technology is called Instant Virtualization. The ability to run an application from the backup instance of a virtual machine allows users to continue working while the primary server is restored following an outage, dramatically reducing downtime. Some solutions, including Datto’s, extend this capability to the cloud to protect against failures which impact primary and on-prem backup copies, as well.
According to a recent SEC report, SMBs are the “principal target” of cyber attacks. Use this checklist to be sure your critical business data is protected.
Conduct a security risk assessment. Understand potential security threats (e.g., downtime from ransomware) and the impact they may have on your business (lost revenue). Use this information to shape a security strategy that meets your specific needs.
Train your employees. Because cyber security threats are constantly evolving, an ongoing semi-annual training plan should be implemented for all employees. This should include examples of threats, as well as instruction on security best practices (e.g., lock laptops when away from your desk). Hold employees accountable.
Protect your network and devices. Implement a password policy that requires strong passwords that expire every 90 days. Deploy firewall, VPN and antivirus technologies to ensure your network and endpoints are not vulnerable to attacks. Consider implementing multi factor authentication. Ongoing network monitoring should also be considered essential. Encrypt hard drives.
Keep software up to date. It is essential to use up-to-date software products and be vigilant about patch management. Cyber criminals exploit software vulnerabilities using a variety of tactics to gain access to computers and data.
Create straightforward cybersecurity policies. Write and distribute a clear set of rules and instructions on cybersecurity practices for employees. This will vary from business to business but may include policies on social media use, bring your own device, authentication requirements, etc.
Back up your data. Daily backups are a requirement to recover from data corruption or loss resulting from security breaches. Consider using a modern data protection tool that takes incremental backups of data periodically throughout the day to prevent data loss.
Enable up time. Choose a modern data protection solution like Datto’s that enables “instant recovery” of data and applications. Application downtime can significantly impact your business’ ability to generate revenue.
Know where your data resides. Maintaining oversight of business data is an important piece of the security puzzle. The more places data exists, the more likely it is that unauthorized individuals will be able to access it. Avoid “shadow IT” with business-class SaaS applications that allow for corporate control of data.
Control access to computers. Use key cards or similar security measures to control access to facilities, ensure that employees use strong passwords for laptops and desktops. Administrative privileges should only be given to trusted IT staff.
Cyber crime is growing at a rapid rate and businesses are increasingly targeted. According to the National Small Business Association, 44% of small businesses have been the victim of a cyber attack and the number of breaches reporter per year continues to climb. A recent Juniper Research study estimates that cyber crime will cost businesses $2.1 trillion globally by 2019, increasing by almost 4X the cost of breaches in 2015. Developing a robust, multi-layered cybersecurity strategy can save a business. Ongoing employee education and security technology will boost your front line of defense and dramatically decrease the likelihood of any breaches. Lastly, a solid, reliable backup and recovery solution is the second and most essential layer of defense, allowing businesses to quickly recover unscathed should things turn ugly.